SAP Quality Management Addon

Service Management Application for SAP B1

Service Management Application for SAP Business One

Service Management Application for SAP B1

Introduction of Service Management Application

Kabeer is pleased to introduce an SAP Service Management Application for SAP B1 ERP software that is both simple and affordable. Kabeer is offering a limited period offer on Service Management Application for SAP Business One customers.

The SAP Service Management Application addresses critical service management challenges through its integrated ticketing system, optimized resource scheduling, insightful analytics, and comprehensive inventory management.

These features collectively enhance customer satisfaction, boost operational efficiency, and ultimately contribute to a more streamlined and effective service management process.

Why Kabeer has developed Service Management Application

Based on the business scenario and to manage the Service Complaints from the Customers Kabeer has developed the Kabeer Service Portal (KSP) Web application for Service Industries.
This Application works at the time of posting the Service Call, Inventory Transfer, Budget management Cost Center wise, Tools Management (Equipment used during the service), Inventory transfer request & Inventory transfer receipt.

The Web Application is fully synchronized with SAP B1, and it posts the data in real time.

Service Management Application for SAP B1

Key features of the SAP B1 Service Management Application

Service Call
Inventory Transfer
Budget Management
Tools Management
Inventory Transfer Request
Inventory Transfer Receipt

Functions of SAP B1 Service Management Application

Login Configuration
  • Admin User can log in after entering the User ID and Password
  • If the User forgets the password then he can update it by clicking the Forget Password button.
    Click on the Login button to log into the Application.
Dashboard
  • The Dashboard shows the Graphical representation of Open / Closed / Other statuses of the Work Orders (Service Call in SAP).
  • It shows the Graphical representation for Inventory Requisition, Inventory Transfer, and Inventory Returns.
  • It shows the Statistics for Work Order types.
Admin
  • User Account Setup
    • Admin can create the Account setup for different Users who want to access the KSP Application.
  • Site/User Linking Setup
    • Admin can link different users with their Customers / Sites
  • User Authorization
    • Admin can Authorize the Users to access different screens in the Application
  • User Alert Setup

    • Admin can send Internal Alerts / Emails to the Users when a new Work Order is added to the system.
  • Site/User Linking Report
    • Admin can view all the Users linked with the Site / Customers.
Work Order
  • Site Setup
    • You can add new Sites / Customers with their location, Sub Location, Sub sub-location, and Asset.
  • Add Request
    • You can add new Service Calls ( Work Orders ) in SAP.
  • Request Update
    • You can update the previously added Work Orders in the system.
  • Request Status
    • Here you can see the Status of the Work Orders
  • Work Order
    • You can see the list of Work Orders for the selected Customers with their details
  • Site Setup Report
    • You can view all the locations, Sub-locations, Sub Sub Locations, and Assets linked with the Site.
  • Closed Work Order
    • Here can view the list of Closed Work Orders for a particular Customer.
Budget
  • Budget Setup
    • Here you can define the budget for different Cost Centers.
  • Excess Budget Approval
    • You can send the approval for additional budget
  • New Year Budget Setup
    • You copy the previous year’s budget and create the budget for the new financial year.
Inventory
  • Material Requisition
    • Can view request for the materials against your Work Orders in this function
  • Material Transfer
    • You can view all the Material Transfers created in SAP against Material Requisition.
  • Add New Item
    • Using this tab you can add New Item for the Work Order.
Tools
  • Tool Link Master
    • Using this function you can link all the items with the Sites.
  • Tools Health Card
    • You can update the Health report for the Tools (items) like their Status, Actions & Recommendations, remarks, etc.
  • Tools Health Card Report
    • You view the report for the tools linked with the Sites.
Report
  • Work Order Status Report
    • You can view the report for Work order status by selecting the Date range, Work Order No., Status, etc. parameters.
  • Material Return Report
    • You can view the material returned against the Work Orders by selecting the Date range, Work Order No. and the Facility Coordinator’s name in the parameters.
  • Request For Material
    • You can view the material requested against the Work Orders by selecting the Date range, Work Order No. and the Facility Coordinator’s name in the parameters.
  • Budget Site Wise Report
    • You can view the Budget Site Wise Report by selecting the Date range parameters.

What is a Service Management Application

Introduction Video

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